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Volunteer Program Coordinator, Macomb

Hospice of Michigan # Working in the Volunteer Services Department at Hospice of Michigan means you are part of a statewide team of volunteer services. We have regular regional and statewide meetings and are a passionate, dedicated group who are enthusiastic about the work that we do and supporting one another. Becoming a member of our team, you participate in a new employee orientation as well as training with your direct manager and a Preceptor peer. The education you receive about hospice and this work is a tremendous learning opportunity which is designed to deepen your knowledge of both the hospice field and the volunteer management field. While volunteerism is a core piece of a non-profit, in hospice, volunteerism is required by the federal government. Due to this, you will have an opportunity to learn more about the regulatory world of healthcare while seeing the transformative effect volunteers can have for patients and families at the end-of-life. In addition to our orientation, we offer ongoing educational opportunities, creative opportunities as well as a competitive benefits and compensation program. Required Qualifications: Associate#s#degree required. Bachelor#s degree preferred.# Two (2) to five (5) years# work experience with increasing level of responsibility required.# Previous experience in recruiting, training, coordinating and scheduling paid or unpaid staff preferred. Work experience in healthcare and/or hospice setting preferred. Ability to effectively communicate in both internal and external relationships for all essential job functions. Demonstrated experience in public speaking. Travel between the Macomb and Dearborn offices is required on a weekly basis. Comfortable traveling in multiple counties including Lapeer, Macomb, Monroe, St Claire and Wayne. Service Excellence Contacts and speaks to patients and their family members, with compassion and promptness Collaborates with team of nurses, social workers, and spiritual care advisors to identify patients who would benefit from volunteer visits and participates in team meetings twice per week or more Gets to know each volunteer#s personality, skills, and availability, to bring out their fullest potential and provides regular communication and support to them in the form of emails, phone calls, and in-person meetings. Reviews patient charts to ensure environments are appropriate for volunteers and advocates for volunteer assignments. Volunteer Engagement # Supervision Interviews and screens volunteers, including pet volunteers; discovers each volunteer applicants# skills and talents, and whether they are a good fit to further our organization#s mission, including pet volunteers; is comfortable in the presence of dogs of all breeds and sizes. Trains, supervises, places, and evaluates a team of over 60 volunteers; is a confident public speaker and enjoys interacting with a variety of personalities Joins each new volunteer on their first patient visits, as well as supervisory visits throughout the year. Meets and interacts compassionately with our patients and families in their homes and senior living communities. # Quality # Compliance Ensures that volunteer visits take place and are documented into our electronic medical record system in a way that is compliant with state, federal, and accreditor regulations Collects, reviews, and stores volunteer visit notes, and ensures that they are entered into our electronic medical record system Adapts easily to evolving policies and procedures Adjusts to changing workload and schedule based on changing organizational priorities Desired Backgrounds: # Human Resources Public Administration Organizational Management Macro Social Work Geriatric Social Work Nonprofit Management Healthcare Administration



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