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Manager Hospice

Overview
This position has accountability for the 24/7 care provided to patients in the hospice facility. Patients include both residential and acute care (general inpatient care). This position accountable for day-to-day management of services provided by the clinical team, which includes professionals, paraprofessionals and volunteers. The care provided results in high quality, cost effective services that meet regulatory and licensure mandates. Other key responsibilities include assuring a safe environment, general maintenance of the facility and active involvement in marketing and fundraising.
Responsibilities
Essential Duties and Responsibilities:
Creates a positive, challenging and rewarding work environment enabling associates to effectively serve the hospice facility patients, families and community.
Participates in the hiring/termination process for all associates assigned to hospice facility
Conducts performance appraisals, coaching and counseling as needed. Keeps VP of Operations informed of associate performance issues.
Orients, services and assures competency for all team members.
Conducts team meetings as necessary.
Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.
Conducts regular chart review and provides mentoring and coaching with team members (when appropriate).
Conducts clinical quality improvement with other members of the team to assure quality outcomes are met.
Serves as a patient advocate and clinical resource for all associates.
Reviews policies and procedures. Recommends revisions as necessary. Assures that policies/procedures are implemented.
Maintains clinical competence.
Develops a strong and effective working relationship with associates.
Assists in the resolution of patient/family complaints, unusual occurrences and/or accident reports.
Assists the VP of Operations as requested with budget preparation. Assures day-to-day operational management to that budget and achievement of outcomes.
Monitors staff productivity daily. Assures productivity targets are met.
Assists with payroll process for team members as required.
Ensures timely processing of all medical record components to meet regulatory compliance.
Assures compliance with all state/federal regulatory standards.
Assists with team data collection as requested.
Assures the hospice facility operations are maintained and meet safety and regulatory standards.
Works with the VP of Operations to develop and implement a marketing and fundraising plan.
Responds promptly to requests from physicians, families, patients, staff and other healthcare professionals to resolve issues and needs.
Together with Director, develops and maintains a close working relationship with referral sources.
Reflects the mission and values in day-to-day operations and interaction with associates.
Communicates with physicians and other medical community members to represent agency values in assisting with the serving of their patients.
Acts as liaison or representative to various institutions or organizations that may jointly serve agency patients to assure that cooperative, effective relationships are developed.
Complete Intake Forms with information faxed from referral sources.
Receives incoming patient referrals via phone and fax.
Coordinates patient care between the scheduling department, authorization department, and field staff.
Assists with scheduling as needed by staffing patient cases with the correct discipline.
Contacts field staff to verify availability to assign patient based on needs.
Responds promptly and courteously to all patient inquiries or problems.
Assists each field staff member as needed.
Coordinates with IV Pharmacy if necessary.
Assigns therapy staff by appropriate location.
Coordinates with Home Care Coordinators to process received intake patient information.
Notifies Face to Face Coordinator when intake information is received for Medicare or Medicaid patients to assist the Face to Face process
Adhere to all company policies and procedures.
Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
Mentor employees, provided input for performance evaluations, counsel and provide disciplinary actions to assigned personnel in conjunction with Manager, and works to facilitate individual and team development that drives positive results.
Qualifications
Minimum Qualifications:
Education/Licensing/Certification:
High school diploma or completed GED. Bachelor's degree preferred.
Experience:
One (1) year of home health care experience
One (1) year of supervisory experience preferred
Knowledge and Skills:
Excellent leadership skills
Good computer skills
Good interpersonal, and organizational skills



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