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Visual Keyholder

Title: Visual Keyholder
Type: Full time
Location: Clinton Township, Michigan
Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team
Job Responsibility including but not limited to:
Customer Service
Provides excellent direct and indirect customer service according to H&M standards and meets the 5 basic demands on the selling floor, in the fitting room and at the cash point.
Job Knowledge
Ensures garment presentation and garment care is executed per H&M guidelines referenced in the below information sources:
Department Books
Store Book
Technical Book
Campaign Information
Sales Tools & Store Information
Provides the season start information from Sales Organization and prepares the kick-off with the management team
Updates the Department Book, Store Book and Technical Book with the latest refill pages
Plans and implements all store campaigns and activities together with the store team
Ensures consistent garment care throughout the entire store
Efficiency
Actively works in a commercial way to maximize sales, focusing on:
Top Priority Products, A-Areas and Basket items as well as ensuring a Red Thread is clearly demonstrated through the visual presentation
Ensures that orders for display materials and supplies are placed in a timely manner
Responsible for the care and maintenance of display materials
Keeps the visual room clean and organized.
Checks the material arriving to the store in a timely fashion, confirming quantities, condition, etc
Minimizes security and safety risks.
Plans and works with sales and operation goals to drive growth
Supports in-store routines when necessary
Team Player
Trains, coaches and gives daily feedback on garment presentation to the store staff
Plans and conducts the Keep It Commercial training together with the Department Manager
Provides label and design training for staff and managers
Informs store team about changes in the presentation of garments
Operations
Performs all store routines, including the opening and closing of the store, by following all Company practices and procedures
Works with timekeeping and scheduling system including approving timesheets
Addresses any loss prevention and safety issues that may occur while on duty and brings any escalated employee issues to management team.
May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening or closing store
Financial Accountability: None
Minimum Candidate Qualifications:
Associate's degree in a Fashion industry specialty preferred
2 years of retail visual merchandising experience
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc) for a short distance
Ability to climb a ladder and use a step stool
Skills, Abilities and Other Requirements:
Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness and commerciality
Knowledge of basic computer skills
Ability to provide day to day visual training and guidance through H&M's shared values
Ability to work in a fast paced, deadline driven environment
Exceptional customer service-and interpersonal skills
Strong organizational and time management skills
Strong verbal communication skills
Able to work independently while still working within a team environment
Must be able to work with hand and power operated tools and lift in order to execute display set ups
Ability to work flexible hours and extended hours at times
May be required to travel to support other stores
Job Status: Non-Exempt, Hourly (Part-Time or Full-Time)
CB



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