Patient Services Representative - Ambulatory Services Center
Dept:
RadHours per pay period:
40Schedule:
6am/7am - 2:
30pm/3pmPosition
Summary:
Under the direction of the Ambulatory Services Center leadership team, the Patient Services Representative is accountable to ensure a smooth timely registration/admission process.
Essential Functions and
Responsibilities:
Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include:
thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
Greet customers promptly with a warm and friendly reception.
Collects, documents, scans all required demographic and financial information.
Direct patients to appropriate setting, explaining, and apologizing for any delays.
Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
Estimates and collects copays, deductibles, and other patient financial obligations Manage all responsibilities within Compliance guidelines as outlined in the Facility and Department Compliance Plans and in accordance with Meaningful Use requirements.
Applies recurring visit processing according to protocol.
May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.
).
Performs duties otherwise assigned by Management.
Required:
oHigh school diploma or equivalent requiredo1-year experience in a customer service role or health care industry.
Preferred:
oWorking knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferredoMedical terminology preferredEqual Opportunity Employer of Minorities/Females/Disabled/Veterans Recommended Skills Customer Service Diplomacy Finance Friendliness Health Care Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
RadHours per pay period:
40Schedule:
6am/7am - 2:
30pm/3pmPosition
Summary:
Under the direction of the Ambulatory Services Center leadership team, the Patient Services Representative is accountable to ensure a smooth timely registration/admission process.
Essential Functions and
Responsibilities:
Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include:
thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
Greet customers promptly with a warm and friendly reception.
Collects, documents, scans all required demographic and financial information.
Direct patients to appropriate setting, explaining, and apologizing for any delays.
Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
Estimates and collects copays, deductibles, and other patient financial obligations Manage all responsibilities within Compliance guidelines as outlined in the Facility and Department Compliance Plans and in accordance with Meaningful Use requirements.
Applies recurring visit processing according to protocol.
May facilitate use of electronic registration tools where available (Wacom's, iPads, etc.
).
Performs duties otherwise assigned by Management.
Required:
oHigh school diploma or equivalent requiredo1-year experience in a customer service role or health care industry.
Preferred:
oWorking knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferredoMedical terminology preferredEqual Opportunity Employer of Minorities/Females/Disabled/Veterans Recommended Skills Customer Service Diplomacy Finance Friendliness Health Care Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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